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RETURN POLICY

To start a return, you can contact us at admin@cactuscreekco.com.au.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

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Please inspect your order at time of receival so that if the item is defective, damaged or if you receive the wrong item, we can evaluate the issue and correct it. Change-of-mind refunds will not be processed.

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To be eligible for a return, you must present the receipt or proof of purchase and your item must be in the same condition in the original packaging that you received it.

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If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipping is at the expense of the customer, and if the return is accepted, this cost will be refunded.

 

Cactus Creek Co will not take any responsibility for items lost or damaged in return.

PAYMENT METHOD

At this point in time Cactus Creek Co is only offering bank transfer payments until the business finds its feet.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

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